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FRONT OFFICE MANAGER / SUPERVISOR

Job Responsibilities
  • Responsible for the smooth running of Front Office day-to-day operations;

  • Maintain the standards of guest services offer by the front office associates and ensure that all front office procedures are accomplished and followed through;

  • Formulate and implement strategies to improve revenue and guests satisfaction;

  • Review the room revenue report and monitor rate changes and adjustments;

  • Responsible for overall guests' satisfaction by resolving guests' complaints and special request in a professional manner and ensure prompt actions are taken at all times;

  • Monitor the current house count closely to maximize revenue and occupancy;

  • Prepare monthly staffs' duty roster according to the hotel's occupancy;

  • Generate various relevant reports, budgeting, and monitoring monthly profit and loss statistics;

  • Able to motivate staffs and uphold staffs' courtesy and grooming;

  • Oversee general housekeeping of the cleanliness of the front office, front desk, and back office area;

  • Any other duties as may be assigned by the management from time to time.

Job Requirements
  • Candidate must possess at least a Diploma/ Degree in Hospitality/ Tourism/ Hotel Management or equivalent;

  • At least 5 years of hands-on experiences in the related field is required for Front Office Manager position and 1 to 2 years experiences for Front Office Supervisor position;

  • Must be familiar with the Standard Operating Procedure of Front Office's operation;

  • Good command in written and spoken English and Bahasa Malaysia;

  • Knowledge in Mandarin or other dialects would be an added advantage;

  • Strong leadership and interpersonal skills, positive attitude, pleasant appearance, punctual, reliable, honest, and must be willing to work on shifts.